We are seeking a Commercial Dispatcher to join our team. The ideal candidate has attention to detail, ability to multi task, and strong customer service skills.
Role and Responsibilities include, but not limited to:
Answer all incoming calls and assist in directing calls to corresponding departments or personnel.
Manage, plan and dispatch workday of commercial service technicians according to skills, priority, and geographic routing techniques.
Keep service board current and filled for commercial service technicians. Assure techs have all the necessary materials and parts to successfully complete the jobs.
Set-up, maintain and retrieve equipment and service agreements.
Create and track commercial billing including invoices and payments. Responsible for all school board billing.
Process warranty claims as needed for current open jobs and update warranty spreadsheet.
Review service technician and job reports
Call and contact customers for service and maintenance scheduling.
Present a professional image and excellent telephone skills at all times with customers and maintain good rapport with co-workers and customers.
Responsible for ordering supplies and parts, issuing items, giving P.O’s, and maintain status for the service department.
Review timesheets for commercial technicians, add to time tracker, and submit to supervisor.
Follow-up with technicians, service managers, and CSR to tackle any incomplete task or unanswered questions.
Handle any customer complaints and provide resolution.
Review and update pending jobs, work-in-progress and purchase order tracking
Sync Service Titan to QuickBooks on a daily basis to maintain accurate and symmetrical customer files.
Help train any new service department office personnel.
Qualifications and Education Requirements:
Excellent customer service and people skills
Management training or experience
Must be organized and be able to work in high-stress environment
High level of coordination
Have good computer skills including Microsoft office and dispatching software training.
Experience with the software, Service Titian is preferred.
Health (80% Employer Contribution)
Dental & Vision
Basic & Voluntary Life Insurance
Accidental & Short-Term Disability
401K and Matching
Celebrate Primary Care
PTO & Holiday Pay
In addition to these awesome benefits, we offer gym membership reimbursements, a company-funded Wellness Program, uniforms, employee gifts, birthday & holiday gifts, culture teams with fun quarterly events, company parties and fishing tournaments & lots of opportunities to get involved in our community and give back! Some positions may also include company vehicle, gas card, credit card, phone, tablet and/or laptops.
Comfort is our business. Peace of mind if our promise. Comfort Temp offers full-service mechanical contracting for new and existing buildings. We are a growing company built on family values. We have office locations in Gainesville, Jacksonville, and Orlando.
Equal Opportunities Employer:
Comfort Temp Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or other legally protected characteristics.
Job Type: Full-time
Job Type: Full-time
Pay: $14.00 – $18.00 per hour
Schedule: Monday to Friday
Education: High school or equivalent (Preferred)
Experience: Dispatching: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Work Location: One location
Work Remotely: No
The tech Ken was professional as always! Timely and courteous at all times. The feeling of knowing that your technicians are confident and knowledgeable is a comforting event. Thanks for caring!
Comfort Temp has always been my go-to company for AC & heating for twenty years now.
Drew did my service today and was professional and extremely knowledgeable.
I'll continue to use and recommend them for all of my HVAC needs in the future!
Comfort Temp has been great to work with on a commercial scale! John Waldrop, the commercial service manager, is very responsive, and his team has been a big help to fix up my company's two (2) apartment complexes near the University of Florida.
Schedule a Service
Serving North Central Florida, Comfort Temp is ready to work with you on your HVAC system. For emergency service call or fill out the form below