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Residential Service Manager

Residential sale and service representative for new and existing customers. They will be responsible for meeting with customers and explaining available options for new AC installation.

Position Summary:

  • Residential sale and service representative for new and existing customers
  • Drive to our sales locations, meet with current and potential customers in their homes and evaluate and present options for new or replacement HVAC systems or components
  • You will be committed to relationship selling with our customers and earn repeat business through excellent performance
  • Your ultimate goal will be to meet and exceed budgeted sales goals through top performance and commitment all while performing excellent customer service and making our customers happy
  • Responsible for all paperwork financing, rebate, tax credit as well as ensuring collection of payment
  • Perform calculations necessary for HVAC work as well as calculations necessary for invoicing and financing
  • Responsible for taking pictures of all existing work
  • Make a complete and accurate list of all equipment and material needed to complete an installation
  • Thoroughly communicate and explain all guarantees and warranties to the customer
  • Provides ongoing technical training to ensure we maintain the level of knowledge and skills to do quality work and to prepare for the future growth for our installers and service technicians
  • Responsible for safeguarding the facility(s), vehicles, inventory, and equipment. Ensures all equipment and inventory is properly stored, well-maintained, and in good working condition.
  • Oversees the inventory control process for all products and materials both in the facility and the installation and service vehicles. Assists with cycle counts and physical inventory. Ensures all discrepancies are resolved and communicated.
  • Leads and manages a team of associates by setting expectations, providing workflow direction, improving performance and productivity, hiring, and training of team members
  • Resolving conflicts and issues, communicating goals and objectives, and ensuring a safe work environment
  • Based on workload during the season, actively installs and services equipment as necessary to meet customer expectations or to cover for team absences

Qualifications:

  • At least 3-5 years of service and sales experience
  • Experience in the HVAC industry preferred but not necessary
  • Pass background and drug screen
  • Valid driver’s license, and insurable driving record
  • High school diploma or equivalent – Required
  • Journeymen Refrigeration license – Preferred, not a must
  • Universal EPA Certification – Preferred

Benefits:

Health, dental, vision, short-term disability, Life Insurance, 401K and matching, critical illness, accidental, PTO and Holiday pay, company tool account, vehicle, gas card, company phone, laptop. Job Type: Full-time Pay: $65,000.00 – $75,000.00 per year

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