24/7 Emergency Service

Customer Service Representative

This individual will be responsible for working one-on-one with our customers to help facilitate scheduling and answer any questions.

Job Responsibilities:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information by researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures, and reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Qualifications/Skills:

  • Excellent verbal communication skills
  • Telephone skills
  • Friendly and pleasant manner
  • Data entry skills
  • Typing and word processing skills
  • Documentation skills
  • Active listening skills
  • Attention to detail
  • Problem-solving skills

Education and Experience Requirements:

  • High school diploma
  • One to two years of call center representative experience

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Other Information:

  • Job Type: Full-time
  • Pay: $12.00 – $13.00 per hour
  • Schedule: 8-hour shift – Day shift
  • Supplemental Pay: Commission pay
  • Education: High school or equivalent (Preferred)
  • Experience: Customer Service: 1 year (Preferred)
  • Work Location: One location
  • Benefit Conditions: Only full-time employees eligible
  • Work Remotely: No

Apply Here

Name(Required)
MM slash DD slash YYYY
(Required)
Do you have a valid driver's license in this state?(Required)
Are you a U.S. citizen?(Required)
Have you ever been convicted of a felony?(Required)
Have you ever been employed by this company?(Required)
Are you willing to travel?(Required)
Max. file size: 8 MB.
Consent(Required)