This individual will be responsible for working one-on-one with our customers to help facilitate scheduling and answer any questions.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information by researching, locating, and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures, and reporting malfunctions.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Excellent verbal communication skills
Friendly and pleasant manner
Data entry skills
Typing and word processing skills
Active listening skills
Attention to detail
Education and Experience Requirements:
High school diploma
One to two years of call center representative experience
Paid time off
Job Type: Full-time
Pay: $12.00 – $13.00 per hour
Schedule: 8-hour shift – Day shift
Supplemental Pay: Commission pay
Education: High school or equivalent (Preferred)
Experience: Customer Service: 1 year (Preferred)
Work Location: One location
Benefit Conditions: Only full-time employees eligible
Work Remotely: No
The tech Ken was professional as always! Timely and courteous at all times. The feeling of knowing that your technicians are confident and knowledgeable is a comforting event. Thanks for caring!
Comfort Temp has always been my go-to company for AC & heating for twenty years now.
Drew did my service today and was professional and extremely knowledgeable.
I'll continue to use and recommend them for all of my HVAC needs in the future!
Comfort Temp has been great to work with on a commercial scale! John Waldrop, the commercial service manager, is very responsive, and his team has been a big help to fix up my company's two (2) apartment complexes near the University of Florida.
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